Return Policy :
For Domestic Orders Only (Within India) :
Please note that Customers can only be provided with a store credit for returned products which can be used in their next purchase. We do not have a cash refund policy and no cash refund requests would be entertained. We request you to follow the due procedure mentioned below to have a smooth transaction. We try our best to help you have a better shopping experience.
Steps to Follow :
Customers are requested to submit a return request on our website within 24 hours of product delivery.
After acknowledgment of the reason for return by J.R.Silks, a return pickup will be arranged based on the approval of the return request.
J.R.Silks uses third party services for return pickups and hence the customer is responsible for return of the product in the same condition as it was shipped to them.
Upon safe arrival of our product at our store, A Store Credit will be Issued to the customer via Email within 3 working days from the date of safe return of the product.
A processing/Transit fee of Rs.150 would be deducted per product in the Store credit issued. Please read below the terms of using a store credit.
J.R.Silks reserves all the right to decide to accept or reject return requests based on the validity of the request made.
Terms & Conditions to use Store Credit :
A credit note will be mailed to the customer after completion of the return process.
This Credit Note is valid for one transaction only and can not be transferred to any other form or be used in more than one transaction.
Customers can & must claim the entire amount of credit during their purchase. No part usage of the credit amount is allowed.
If the product value purchased is less than the credit amount available,the customer would lose the balance credit amount.
The Store Credit will be valid for 90 days from the date of issuance. No Extension would be provided on non usage of the credit amount.
The store credit can not be remitted for cash and can only be used in purchasing another product from our website www.jrsilks.com.
The customer is fully responsible to keep the Store Credit code safe. Any misuse of the code will lead to loss of the credit amount the customer is entitled to.
Any Missing or loss of code requests will not be entertained. It is Customers sole responsibility to keep there credit note safe.